Ordering

What country are you based in? Where do you ship from?

We are based in the United States and ship orders from New York.

Do you accept international orders?

Currently we are only able to ship to the United States and Canada.

What are my payment options?

We accept PayPal and debit or credit cards: Visa, MasterCard, American Express, and Discover.

How do you calculate shipping and handling?

Shipping charges are added to your order during checkout. Domestic orders are shipped using USPS Priority Mail or USPS Ground Advantage.

What is the delivery time?

Orders are shipped within one business day. While we cannot guarantee delivery time, these are the estimated shipping times by service.

USPS Ground Advantage: 2 to 5 business days

USPS Priority Mail: 1 to 3 business days

My order should have arrived but has not.

Please contact us if you have any problems receiving your order. We will refund or replace items that were lost or damaged during shipping.

How do I get my seeds to germinate?

Germination instructions are included with every order. We perform germination tests on all of our species, but if you experience germination problems and believe it is due to viability, please contact us. We encourage your feedback.

Will these species grow outdoors where I live?

Many of our species are from the Afrotropical realm and require warmer climates. We assign a USDA Plant Hardiness Zone to species in their descriptions when the information is available. To find which zone you live in, enter your zip code on the USDA Plant Hardiness Zone Map. This is not the only criterion for determining viability; we recommend further researching the natural habitat of each species.